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We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.

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The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

In our PinoCasino review, we extensively examined and analyzed the Terms and Conditions of PinoCasino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them.

Depositing regularly while making a profit leads to exclusion from VIP program, cashback and all kinds of bonuses

The player from Germany had his withdrawal cancelled without further explanation. Player’s complaint has been resolved successfully.

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

Judging by the responses we have received, we consider the customer support of PinoCasino to be good.

The player from Switzerland won a significant amount of money. His account was blocked after requesting a withdrawal. The player received the remaining balance, therefore we closed this complaint as resolved.

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He also clarified that his winnings did not originate from bonuses. The casino explained that the player had cancelled previous withdrawals, but the recent ones were still pending. The player later confirmed that click his payments had been approved and received, leading to the resolution of his complaint.

The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.